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1. For the purpose of these terms and conditions the following words shall have the following meanings:

1. “The Company” shall mean JND Property Maintenance Guaranteed Ltd.
2. “The Customer” shall mean the person or organisation for which the Company agrees to carry out work and/or supply materials.
3. “The Operative or Engineer” shall mean the representative appointed by the Company.

2. The Company reserves the right to refuse or decline work at its own discretion.  Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.

3. HOURLY RATE WORK.  The total charge to the Customer shall consist of the cost of materials supplied by the Company and the amount of time spent by the operative in carrying out works in accordance with the Company’s current hourly rates.  The Customer shall only be charged for the time spent related to the Customer’s work.  All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero rated.

4. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including labour and materials.  All costs are plus VAT at the prevailing rate.

Estimates

1. Where a written estimate has been supplied to the Customer the actual charge to the Customer should not exceed the estimated time by more than 20% but may be revised in the following circumstances:-

1. If after submission of the estimate, the Customer instructs the Company in writing to carry out additional works not referred to in the estimate.
2. If after submission of the estimate there is an increase in the price of materials.
3. If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared

2. Material Collection – Collection of items is chargeable

3. Invoices are due for payment immediately upon delivery to the Customer.  Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the Company.

4. Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall used its best endeavours to ensure that the operative shall attend on the date and at the time agreed.  However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.

5. The Customer shall accept sole liability to discharge the Company’s account unless he/she discloses to the Company when initially instructing the Company to carry out work and/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or Partnership) and receiving a written estimate the name of the third party appears on the written estimate.

6. If the Customer cancels their instruction prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out and/or materials supplied in accordance with such instructions.

7. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice to the Company and shall afford the Company, and its insurer, the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate.  The Customer accepts that if he/she fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

8. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of the completion with the manufacturer’s warranty in force.  The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:

1. Subject to misuse or negligence
2. Repaired, modified or tampered with by anyone other than a Company operative.  The Company will accept no liability for, or guarantee suitability of materials supplied by the Customer and will accept not liability for any consequential damage or fault.

9. The Company will not guarantee any work in respect of blockages in waste and drainage systems etc.  The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the operative/engineer.

Work is guaranteed only in respect of work directly undertaken by the company and payment in full has been made.  Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.

The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.  Work will not carry a guarantee where the Customer has been notified by the operative either verbally or indicated in ticked boxes or in comments/recommendations of any other related work which requires attention.

10. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company and by the Customer.  Further, these terms and conditions shall prevail over any terms and conditions used by the Customer or contained or set our or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company, the Customer agrees irrevocably to waive the application of any such terms and conditions.

11. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made b the Customer to the Company.

Until such time as title in the such goods has passed the Customer:

1. The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company
2. The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods.

Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such insurance.

12. The Company shall not be liable for any delay or for the consequence of any delay in performing any of its obligations is such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of time for performing such obligations

13. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.

These terms and conditions and all contracts awarded between the Company and Customer shall be governed and construed in accordance with UK law and shall be subject to the exclusive jurisdiction of UK law.

(1/6/11)

Provision of Services Regulations information document